Call Centre Accessories
Kondor's call centre solutions have been live since 2005, after its great success and customer satisfaction we have evolved it into one of our greatest strengths. The solution can now be adapted to suit any particular customer needs.Goodwill Products
As we all know mistakes can happen in retail with missing parts of the box, complaints etc, unfortunately the brand of a partner suffer from this negative customer experience.
Reasons for goodwill are:
• Missing accessories in the box of a new handset purchase.
• Missing accessories in the box of a refurbished handset purchase.
• Customer complaints.
• Faulty accessories.
• Retention tool.
Goodwill is a solution where accessories are ordered and dispatched for free to the customer from this solution to maintain the image of the partner's brand when faults occur with the purchase of a handset. The price of the product to the partner is ordered at a generous discounted rate off the RRP in a special commercial agreement.
The operator selects the customer's handset make and model to open the available products.
Upon selection of the handset the operator can browse available products clearly broken into the most popular categories per phone.
Here the operator has selected a memory card, the details of the product are displayed along with the compatibility matrix for reference and the cost of unit (whether it be for the partner or customer).
After selecting to purchase the accessory the basket and checkout open. From here the operator can edit quantity etc, but further more can switch between payment and goodwill mode at the click of a button. (This version also features a payment in euros feature).
In the goodwill mode all that is needed here is delivery details of the customer and reason for the free product. The operator fills in a call reference number and their direct phone number and the process is complete. The payment mode is exactly the same apart from entering the customer card details.
This is a proven solution in place for a variety of customers ranging from high street brands, online businesses and mobile networks. It provides a great level of service by adapting to any customer needs within a call centre environment. The process is simple and easy to use, orders are placed at an excellent level of speed with orders placed in minutes!
Perfect for accessory attachments to handset sales / connections.
White Label Versions Available Now!
Perfect for accessory attachments to handset sales / connections.
